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Enrollees with Military PCM , South Army Customer Service 2008 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 57 | 73 |
| ARMY | 53 | 59 | 76 |
| SOUTH | 52 | 60 | 76 |
| South Army | 53 | 66 | 77 |
| Bayne-Jones ACH | *** | 59 | 83 |
| Brooke AMC | 38 | 63 | 80 |
| Darnall ACH | *** | *** | *** |
| Eisenhower AMC | 60 | 62 | 65 |
| Fox AHC | 48 | 54 | 69 |
| Lyster ACH | 49 | 58 | 73 |
| Martin ACH | *** | *** | 60 |
| Moncrief ACH | 54 | 69 | 85 |
| Reynolds ACH | 54 | 54 | 79 |
| Winn ACH | *** | 70 | 83 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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