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Enrollees with Military PCM , South Army Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 49 | 51 | 2 |
| ARMY | 51 | 53 | 53 | 2 |
| SOUTH | 51 | 51 | 52 | 1 |
| South Army | 52 | 53 | 53 | 1 |
| Bayne-Jones ACH | 41 | 53 | *** | *** |
| Brooke AMC | 63 | 53 | 38 | -25 |
| Darnall ACH | 57 | 44 | *** | *** |
| Eisenhower AMC | 56 | 53 | 60 | 4 |
| Fox AHC | 54 | 53 | 48 | -6 |
| Lyster ACH | 44 | 54 | 49 | 5 |
| Martin ACH | 58 | 57 | *** | *** |
| Moncrief ACH | 59 | 51 | 54 | -5 |
| Reynolds ACH | 44 | 45 | 54 | 10 |
| Winn ACH | 43 | 64 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||