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Enrollees with Military PCM , South Army Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 52 | 55 | 57 | 4 |
| ARMY | 53 | 54 | 59 | 6 |
| SOUTH | 52 | 52 | 60 | 7 |
| South Army | 53 | 49 | 66 | 13 |
| Bayne-Jones ACH | 49 | 51 | 59 | 10 |
| Brooke AMC | 45 | 42 | 63 | 18 |
| Darnall ACH | 62 | 35 | *** | *** |
| Eisenhower AMC | 42 | 50 | 62 | 19 |
| Fox AHC | 53 | 47 | 54 | 2 |
| Lyster ACH | 43 | 59 | 58 | 15 |
| Martin ACH | 52 | 49 | *** | *** |
| Moncrief ACH | 61 | 56 | 69 | 9 |
| Reynolds ACH | 69 | 71 | 54 | -15 |
| Winn ACH | 62 | 54 | 70 | 8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||