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Enrollees with Military PCM , South Other
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 61 85 83 60 87 59 55 66 67 90 75
OTHER 67 74 92 88 54 85 57 62 70 60 94 75
SOUTH 67 60 85 83 62 84 60 55 66 69 90 75
South Other 69 72 89 86 56 82 63 63 69 64 94 72
Out of Catchment South Region 67 72 82 85 57 81 58 64 66 71 92 70
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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