 |
 |
||
|
Enrollees with Military PCM , West Army Customer Service 2008 |
|||
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 57 | 73 |
| ARMY | 53 | 59 | 76 |
| WEST | 52 | 58 | 75 |
| West Army | 57 | 58 | 81 |
| Bassett ACH | 52 | 65 | 86 |
| Evans ACH | 63 | 67 | 82 |
| Irwin ACH | 46 | 56 | 78 |
| L. Wood ACH | 55 | 61 | 81 |
| Madigan AMC | 63 | 50 | 80 |
| Munson AHC | 45 | 54 | 80 |
| R W Bliss AHC | 52 | 63 | 80 |
| Tripler AMC | 55 | 47 | 91 |
| Weed ACH | 36 | 57 | 81 |
| William Beaumont AMC | 60 | 69 | 74 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||