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Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 49 | 51 | 2 |
| ARMY | 51 | 53 | 53 | 2 |
| WEST | 50 | 49 | 52 | 2 |
| West Army | 55 | 52 | 57 | 2 |
| Bassett ACH | *** | 41 | 52 | *** |
| Evans ACH | 60 | 55 | 63 | 2 |
| Irwin ACH | 54 | 46 | 46 | -8 |
| L. Wood ACH | 57 | 60 | 55 | -2 |
| Madigan AMC | 63 | 54 | 63 | 0 |
| Munson AHC | 47 | 49 | 45 | -3 |
| R W Bliss AHC | 48 | 49 | 52 | 4 |
| Tripler AMC | 61 | *** | 55 | -6 |
| Weed ACH | 33 | 54 | 36 | 2 |
| William Beaumont AMC | 47 | 62 | 60 | 12 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||