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Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 52 | 55 | 57 | 4 |
| ARMY | 53 | 54 | 59 | 6 |
| WEST | 53 | 58 | 58 | 5 |
| West Army | 57 | 58 | 58 | 1 |
| Bassett ACH | *** | 72 | 65 | *** |
| Evans ACH | 58 | 52 | 67 | 9 |
| Irwin ACH | 45 | 57 | 56 | 11 |
| L. Wood ACH | 54 | 64 | 61 | 7 |
| Madigan AMC | 62 | 61 | 50 | -12 |
| Munson AHC | 42 | 59 | 54 | 12 |
| R W Bliss AHC | 46 | 46 | 63 | 17 |
| Tripler AMC | 69 | 52 | 47 | -22 |
| Weed ACH | 64 | 62 | 57 | -7 |
| William Beaumont AMC | 47 | 71 | 69 | 21 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||