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Enrollees with Military PCM , West Navy Customer Service 2008 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 57 | 73 |
| NAVY | 50 | 54 | 70 |
| WEST | 52 | 58 | 75 |
| West Navy | 48 | 53 | 75 |
| NACC Port Hueneme | 52 | 66 | 70 |
| NBHC NAS North Island | 34 | 56 | 69 |
| NBHC NTC San Diego | 55 | 47 | 83 |
| NH Bremerton | 39 | 57 | 76 |
| NH Camp Pendleton | *** | 55 | *** |
| NH LeMoore | 57 | 56 | 67 |
| NH Oak Harbor | 50 | 44 | 58 |
| NH Twentynine Palms | *** | 61 | 75 |
| NMC San Diego | 45 | 52 | 74 |
| NMCL Pearl Harbor | 54 | 56 | 74 |
| TRICARE Outpatient-Chula Vista | 53 | 49 | 80 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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