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Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 52 | 55 | 57 | 4 |
| NAVY | 54 | 54 | 54 | 0 |
| WEST | 53 | 58 | 58 | 5 |
| West Navy | 54 | 56 | 53 | 0 |
| NACC Port Hueneme | 52 | 60 | 66 | 13 |
| NBHC NAS North Island | 53 | 42 | 56 | 3 |
| NBHC NTC San Diego | 50 | 60 | 47 | -3 |
| NH Bremerton | 47 | 53 | 57 | 10 |
| NH Camp Pendleton | 50 | 65 | 55 | 5 |
| NH LeMoore | 65 | 69 | 56 | -8 |
| NH Oak Harbor | 52 | 50 | 44 | -9 |
| NH Twentynine Palms | 67 | 71 | 61 | -6 |
| NMC San Diego | 56 | 39 | 52 | -3 |
| NMCL Pearl Harbor | 55 | 73 | 56 | 1 |
| TRICARE Outpatient-Chula Vista | 49 | 42 | 49 | 0 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||