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Enrollees with Military PCM , West Air Force
Customer Service

  2006 2007 2008 Trend
Benchmark 63 63 63 0
CONUS MHS 57 58 60 3
AIR FORCE 57 60 61 4
WEST 58 60 62 4
West Air Force 56 61 63 7
10th Med Grp-USAF Academy 51 53 51 0
15th Med Grp-Hickam *** *** *** ***
21st Med Grp-Peterson 59 51 57 -3
30th Med Grp-Vandenberg 55 64 60 5
341st Med Grp-Malmstrom 62 65 63 2
355th Med Grp-Davis Monthan 59 58 62 4
366th Med Grp-Mountain Home 55 62 61 6
377th Med Grp-Kirtland 53 59 69 16
3rd Med Grp-Elmendorf 57 56 63 6
509th Med Grp-Whiteman 69 68 66 -4
55th Med Grp-Offutt 57 61 66 8
56th Med Grp-Luke 57 64 69 12
5th Med Grp-Minot *** 61 63 ***
60th Med Grp-Travis 53 65 56 3
61st Med Squad-Los Angeles 48 63 58 10
75th Med Grp-Hill 51 59 74 23
90th Med Grp-F.E. Warren *** 55 61 ***
92nd Med Grp-Fairchild 55 62 70 15
95th Med Grp-Edwards 64 60 59 -5
99th Med Grp-O'Callaghan Hosp 53 57 65 12
West Region-Air force 57 68 61 4
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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