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Enrollees with Military PCM , Overseas Pacific
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 61 85 83 60 87 59 55 66 67 90 75
OVERSEAS 66 64 87 84 61 85 58 54 66 66 90 76
Overseas Pacific 66 65 85 83 59 75 59 52 61 64 90 75
121st Gen Hosp-Seoul 59 59 81 76 63 *** 47 40 45 59 86 68
18th Med Grp-Kadena AB 65 60 84 76 56 *** 64 53 57 57 90 74
NH Guam-Agana 70 70 89 86 50 *** 69 57 79 59 91 78
NH Okinawa 76 70 92 92 *** *** 56 63 75 69 93 79
NH Yokosuka 65 66 83 87 68 *** 59 46 60 68 90 78
Pacific-Air force 70 71 87 78 *** *** 64 55 60 54 90 78
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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