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Enrollees with Military PCM , Overseas Pacific Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 52 | 55 | 57 | 4 |
| OVERSEAS | 53 | 58 | 58 | 5 |
| Overseas Pacific | 52 | 50 | 55 | 3 |
| 121st Gen Hosp-Seoul | 47 | *** | *** | *** |
| 18th Med Grp-Kadena AB | 48 | *** | *** | *** |
| NH Guam-Agana | *** | 71 | 38 | *** |
| NH Okinawa | 43 | *** | *** | *** |
| NH Yokosuka | 51 | *** | *** | *** |
| Pacific-Air force | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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