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Enrollees with Military PCM , North Army Customer Service 2008 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 57 | 73 |
| ARMY | 53 | 59 | 76 |
| NORTH | 49 | 53 | 69 |
| North Army | 51 | 56 | 72 |
| Blanchfield ACH | *** | 81 | *** |
| Dewitt ACH | 45 | 42 | 72 |
| Guthrie AHC | 50 | 42 | 54 |
| Ireland ACH | 59 | 60 | 69 |
| Keller ACH | 39 | 40 | 70 |
| Kenner AHC | 53 | 44 | 76 |
| Kimbrough Amb Car Cen-Ft Meade | 50 | 60 | 82 |
| McDonald ACH | 60 | 58 | 74 |
| Walter Reed AMC | 52 | 51 | 70 |
| Womack AMC | 43 | 53 | 71 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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