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Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 52 | 55 | 57 | 4 |
| ARMY | 53 | 54 | 59 | 6 |
| NORTH | 52 | 54 | 53 | 1 |
| North Army | 52 | 54 | 56 | 4 |
| Blanchfield ACH | 55 | 52 | 81 | 26 |
| Dewitt ACH | 49 | 53 | 42 | -7 |
| Guthrie AHC | 60 | 59 | 42 | -18 |
| Ireland ACH | 55 | 48 | 60 | 6 |
| Keller ACH | 57 | 66 | 40 | -17 |
| Kenner AHC | 59 | 52 | 44 | -14 |
| Kimbrough Amb Car Cen-Ft Meade | 44 | 59 | 60 | 15 |
| McDonald ACH | 54 | 62 | 58 | 4 |
| Walter Reed AMC | 47 | 50 | 51 | 4 |
| Womack AMC | 54 | 52 | 53 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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