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Enrollees with Military PCM , North Navy Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 49 | 51 | 2 |
| NAVY | 50 | 48 | 50 | 0 |
| NORTH | 47 | 48 | 49 | 2 |
| North Navy | 45 | 46 | 48 | 3 |
| NACC Newport | 39 | 51 | 53 | 14 |
| NBHC Little Creek | 56 | 53 | 55 | -1 |
| NBHC Navsta Sewells | 47 | 45 | 60 | 13 |
| NBHC Oceana | 37 | 36 | 60 | 23 |
| NH Camp Lejeune | 54 | 53 | *** | *** |
| NH Cherry Point | 41 | 48 | 46 | 6 |
| NH Great Lakes | 50 | 44 | 49 | 0 |
| NMC Portsmouth | 39 | 40 | 52 | 12 |
| NMCL Annapolis | *** | 50 | 37 | *** |
| NMCL Patuxent River | 52 | 50 | 41 | -11 |
| NMCL Quantico | 45 | 49 | 58 | 13 |
| NNMC Bethesda | 50 | 43 | 35 | -15 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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