 |
 |
|||
|
Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service |
||||
| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 52 | 55 | 57 | 4 |
| NAVY | 54 | 54 | 54 | 0 |
| NORTH | 52 | 54 | 53 | 1 |
| North Navy | 53 | 52 | 52 | -2 |
| NACC Newport | 53 | 46 | 66 | 13 |
| NBHC Little Creek | 50 | 59 | 60 | 10 |
| NBHC Navsta Sewells | 48 | 49 | 58 | 11 |
| NBHC Oceana | 50 | 47 | 57 | 6 |
| NH Camp Lejeune | 61 | 65 | 42 | -19 |
| NH Cherry Point | 62 | 50 | 61 | -1 |
| NH Great Lakes | 51 | 57 | 57 | 7 |
| NMC Portsmouth | 52 | 54 | 49 | -3 |
| NMCL Annapolis | *** | 49 | 49 | *** |
| NMCL Patuxent River | 56 | 54 | 50 | -6 |
| NMCL Quantico | 44 | 51 | 53 | 9 |
| NNMC Bethesda | 50 | 39 | 47 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||