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Enrollees with Military PCM , North Air Force
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 61 85 83 60 87 59 55 66 67 90 75
AIR FORCE 66 61 87 83 61 87 60 55 63 69 91 79
NORTH 64 61 85 83 57 84 57 55 66 65 89 75
North Air Force 65 58 85 82 58 85 55 54 62 70 91 78
1st Med Grp-Langley 64 57 87 81 55 86 52 51 71 64 91 82
305th Med Grp-McGuire 76 61 82 81 *** *** 69 52 *** 68 92 74
375th Med Grp-Scott 68 60 85 83 53 87 55 58 67 68 89 81
66th Med Grp-Hanscom 60 63 90 87 60 80 56 53 56 72 90 77
74th Med Grp-Wright-Patterson 69 72 90 87 55 87 60 62 69 77 91 79
89th Med Grp-Andrews 57 53 80 80 61 78 48 46 58 60 91 72
North Region-Air force 62 51 82 79 61 89 57 53 59 74 94 75
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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