Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem Finding/Understanding Written Material
	2006	2007	2008	Trend
Benchmark	53	53	53	0
CONUS MHS	55	53	55	0
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	55	53	55	0
NORTH	49	53	51	2
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	49	53	51	2
SOUTH	62	53	60	-2
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	62	53	60	-2
WEST	53	53	52	-1
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	53	53	52	-1
OVERSEAS	*******	54	*******	*******
Overseas Europe	*******	*******	*******	*******
Overseas Pacific	*******	53	*******	*******
Overseas Latin America	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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