Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem Getting Help from Customer Service
	2006	2007	2008	Trend
Benchmark	63	63	63	0
CONUS MHS	56	57	63	6
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	56	57	63	6
NORTH	56	58	63	7
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	56	58	63	7
SOUTH	58	57	63	5
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	58	57	63	5
WEST	54	57	62	9
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	54	57	62	9
OVERSEAS	*******	59	*******	*******
Overseas Europe	*******	*******	*******	*******
Overseas Pacific	*******	71	*******	*******
Overseas Latin America	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users