Enrollees with Civilian PCM , Customer Service , All Regions


Enrollees with Civilian PCM , All Regions Customer Service Problem with Paperwork
	2006	2007	2008	Trend
Benchmark	72	72	72	0
CONUS MHS	65	72	75	10
ARMY	*******	*******	*******	*******
NAVY	*******	*******	*******	*******
AIR FORCE	*******	*******	*******	*******
OTHER	65	72	75	10
NORTH	53	68	76	23
North Army	*******	*******	*******	*******
North Navy	*******	*******	*******	*******
North Air Force	*******	*******	*******	*******
North Other	53	68	76	23
SOUTH	73	71	76	3
South Army	*******	*******	*******	*******
South Navy	*******	*******	*******	*******
South Air Force	*******	*******	*******	*******
South Other	73	71	76	3
WEST	67	78	73	6
West Army	*******	*******	*******	*******
West Navy	*******	*******	*******	*******
West Air Force	*******	*******	*******	*******
West Other	67	78	73	6
OVERSEAS	*******	68	*******	*******
Overseas Europe	*******	*******	*******	*******
Overseas Pacific	*******	72	*******	*******
Overseas Latin America	*******	*******	*******	*******
Source: 2008 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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