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Standard/Extra Users , All Regions Courteous and Helpful Office Staff Courteous and Respectful |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 94 | 94 | 94 | 0 |
| CONUS MHS | 94 | 94 | 94 | 0 |
| ARMY | 92 | 93 | 95 | 3 |
| NAVY | 95 | 95 | 93 | -2 |
| AIR FORCE | 90 | 97 | 94 | 4 |
| OTHER | 95 | 94 | 94 | -1 |
| NORTH | 95 | 96 | 95 | 0 |
| North Army | 91 | 96 | 96 | 5 |
| North Navy | 96 | 97 | 90 | -6 |
| North Air Force | 94 | 95 | 95 | 0 |
| North Other | 96 | 95 | 96 | 0 |
| SOUTH | 94 | 94 | 94 | -1 |
| South Army | 92 | 91 | 96 | 4 |
| South Navy | 95 | 94 | 93 | -2 |
| South Air Force | 87 | 100 | 97 | 10 |
| South Other | 96 | 93 | 93 | -3 |
| WEST | 93 | 93 | 94 | 0 |
| West Army | 93 | 89 | 92 | -2 |
| West Navy | 91 | 92 | 98 | 7 |
| West Air Force | 89 | 94 | 91 | 2 |
| West Other | 95 | 94 | 94 | -1 |
| OVERSEAS | 91 | 91 | 90 | -2 |
| Overseas Europe | 94 | 94 | 94 | 0 |
| Overseas Pacific | 88 | 90 | 87 | -1 |
| Overseas Latin America | 91 | 89 | 86 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||