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Standard/Extra Users , All Regions
Customer Service
2008
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 46 63 66
ARMY 48 55 55
NAVY 40 50 64
AIR FORCE 53 64 75
OTHER 47 67 67
NORTH 49 64 65
North Army 55 51 62
North Navy 37 39 53
North Air Force 68 76 ***
North Other 49 73 68
SOUTH 47 64 67
South Army 36 57 50
South Navy 53 56 77
South Air Force 55 68 83
South Other 47 66 68
WEST 42 60 65
West Army 49 59 41
West Navy 30 66 ***
West Air Force 43 51 62
West Other 42 61 66
OVERSEAS 47 50 58
Overseas Europe 39 50 69
Overseas Pacific 42 37 50
Overseas Latin America 64 59 50
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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