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Standard/Extra Users , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 44 | 49 | 46 | 2 |
| ARMY | 38 | 62 | 48 | 10 |
| NAVY | 48 | 38 | 40 | -8 |
| AIR FORCE | 39 | 49 | 53 | 14 |
| OTHER | 46 | 50 | 47 | 1 |
| NORTH | 48 | 52 | 49 | 1 |
| North Army | 43 | 61 | 55 | 12 |
| North Navy | 50 | 45 | 37 | -13 |
| North Air Force | 45 | 36 | 68 | 23 |
| North Other | 50 | 54 | 49 | -1 |
| SOUTH | 45 | 49 | 47 | 2 |
| South Army | 36 | 58 | 36 | 0 |
| South Navy | 54 | 35 | 53 | -1 |
| South Air Force | 29 | 50 | 55 | 27 |
| South Other | 48 | 50 | 47 | -1 |
| WEST | 37 | 44 | 42 | 5 |
| West Army | 31 | 60 | 49 | 18 |
| West Navy | 35 | 25 | 30 | -6 |
| West Air Force | 35 | 61 | 43 | 8 |
| West Other | 38 | 43 | 42 | 4 |
| OVERSEAS | 47 | 54 | 47 | 0 |
| Overseas Europe | 43 | 52 | 39 | -4 |
| Overseas Pacific | 46 | 58 | 42 | -4 |
| Overseas Latin America | *** | 53 | 64 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||