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Standard/Extra Users , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 56 | 61 | 63 | 8 |
| ARMY | 54 | 54 | 55 | 0 |
| NAVY | 65 | 56 | 50 | -15 |
| AIR FORCE | 44 | 49 | 64 | 20 |
| OTHER | 56 | 65 | 67 | 11 |
| NORTH | 63 | 61 | 64 | 1 |
| North Army | 60 | 52 | 51 | -8 |
| North Navy | 64 | 59 | 39 | -25 |
| North Air Force | 42 | 43 | 76 | 34 |
| North Other | 66 | 67 | 73 | 6 |
| SOUTH | 54 | 65 | 64 | 10 |
| South Army | 60 | 43 | 57 | -3 |
| South Navy | 69 | 63 | 56 | -13 |
| South Air Force | 38 | 73 | 68 | 30 |
| South Other | 52 | 68 | 66 | 13 |
| WEST | 47 | 55 | 60 | 13 |
| West Army | 35 | 68 | 59 | 24 |
| West Navy | 62 | 45 | 66 | 5 |
| West Air Force | 47 | 39 | 51 | 4 |
| West Other | 48 | 60 | 61 | 14 |
| OVERSEAS | 54 | 63 | 50 | -3 |
| Overseas Europe | 68 | 61 | 50 | -19 |
| Overseas Pacific | 36 | 47 | 37 | 0 |
| Overseas Latin America | *** | 74 | 59 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||