Active Duty , Claims Processing , All Regions


Active Duty , All Regions Claims Processing Claims Handled in a Reasonable Time
	2006	2007	2008	Trend
Benchmark	87	87	87	0
CONUS MHS	80	83	83	3
ARMY	80	82	83	3
NAVY	79	83	84	5
AIR FORCE	79	84	84	6
OTHER	84	82	83	-1
NORTH	80	80	82	3
North Army	77	76	81	4
North Navy	83	85	82	-1
North Air Force	71	81	82	12
North Other	83	78	84	0
SOUTH	79	83	79	0
South Army	78	86	80	2
South Navy	73	82	80	7
South Air Force	78	80	80	2
South Other	84	85	75	-9
WEST	83	86	88	5
West Army	83	86	88	4
West Navy	79	82	92	12
West Air Force	83	90	89	6
West Other	85	85	85	0
OVERSEAS	78	79	82	4
Overseas Europe	78	76	83	5
Overseas Pacific	77	81	78	1
Overseas Latin America	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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