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Active Duty , North Other
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 60 84 83 57 84 53 51 62 64 90 74
OTHER 67 71 90 87 54 83 52 59 67 60 92 72
NORTH 66 61 85 84 55 81 51 52 64 62 89 73
North Other 68 72 90 87 56 83 50 60 66 55 91 71
Out of Catchment North Region 70 73 90 88 55 80 48 60 66 58 87 70
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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