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Active Duty , West Army 2008 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | ||||||||
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors | |
| Benchmark | 77 | 77 | 91 | 90 | 63 | 88 | 61 | 73 | 74 | 74 | 91 | 81 |
| CONUS MHS | 66 | 60 | 84 | 83 | 57 | 84 | 53 | 51 | 62 | 64 | 90 | 74 |
| ARMY | 65 | 58 | 82 | 81 | 61 | 85 | 52 | 49 | 60 | 62 | 88 | 72 |
| WEST | 65 | 61 | 84 | 82 | 58 | 89 | 54 | 51 | 63 | 65 | 90 | 74 |
| West Army | 64 | 57 | 80 | 76 | 64 | 89 | 51 | 44 | 57 | 59 | 88 | 71 |
| Bassett ACH | 63 | 56 | 89 | 85 | *** | *** | 50 | 40 | *** | 52 | 81 | 69 |
| Evans ACH | 61 | 52 | 75 | 74 | *** | *** | 61 | 55 | *** | 59 | 88 | 68 |
| Irwin ACH | 67 | 63 | 76 | 69 | *** | *** | 41 | 38 | *** | *** | 93 | 75 |
| L. Wood ACH | 75 | 55 | 81 | 80 | *** | *** | 53 | 47 | *** | 78 | 89 | 69 |
| Madigan AMC | 65 | 65 | 77 | 76 | *** | *** | 47 | 45 | *** | 57 | 83 | 71 |
| Munson AHC | 63 | 60 | 91 | 85 | 55 | 85 | 52 | 54 | 55 | 64 | 93 | 84 |
| R W Bliss AHC | 51 | 44 | 76 | 76 | *** | 83 | 46 | 40 | *** | 68 | 95 | 84 |
| Tripler AMC | 64 | 56 | 86 | 84 | *** | *** | 59 | 41 | *** | 51 | 93 | 67 |
| Weed ACH | 51 | 54 | 79 | 76 | *** | *** | 62 | 45 | *** | 62 | 87 | 72 |
| William Beaumont AMC | 63 | 66 | 80 | 75 | *** | *** | 56 | 49 | *** | 68 | 86 | 80 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | ||||||||||||
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