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Active Duty , West Navy
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 60 84 83 57 84 53 51 62 64 90 74
NAVY 66 60 84 84 55 82 53 52 63 67 89 74
WEST 65 61 84 82 58 89 54 51 63 65 90 74
West Navy 65 59 83 84 56 90 54 53 64 67 90 74
NACC Port Hueneme 59 53 79 76 55 84 51 45 70 53 90 81
NBHC NAS North Island 59 44 77 81 55 *** 45 40 73 55 88 71
NBHC NTC San Diego 59 50 79 73 *** *** 38 32 *** 58 86 66
NH Bremerton 74 70 95 92 *** *** 52 61 *** *** 90 62
NH Camp Pendleton 62 *** 74 79 *** *** 33 47 *** *** 79 70
NH LeMoore 70 55 75 83 *** *** 58 42 77 60 89 75
NH Oak Harbor 51 53 79 80 *** 100 46 37 60 60 85 70
NH Twentynine Palms 67 70 85 94 *** *** 49 58 *** *** 88 73
NMC San Diego 68 62 89 84 *** *** 66 62 69 70 96 79
NMCL Pearl Harbor 69 66 86 86 *** *** 64 56 67 66 87 73
TRICARE Outpatient-Chula Vista *** *** *** *** *** *** *** *** *** *** *** ***
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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