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Active Duty , West Other
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 60 84 83 57 84 53 51 62 64 90 74
OTHER 67 71 90 87 54 83 52 59 67 60 92 72
WEST 65 61 84 82 58 89 54 51 63 65 90 74
West Other 67 72 93 87 50 85 54 60 71 66 94 73
Out of Catchment West Region 67 69 90 85 51 88 52 61 70 61 91 74
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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