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Active Duty , West Other Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 49 | 51 | 53 | 4 |
| OTHER | 45 | 51 | 53 | 8 |
| WEST | 49 | 53 | 54 | 5 |
| West Other | 45 | 49 | 53 | 9 |
| Out of Catchment West Region | 51 | 50 | 52 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||