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Active Duty , Overseas Pacific
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 60 84 83 57 84 53 51 62 64 90 74
OVERSEAS 66 62 87 84 61 83 55 51 59 66 90 76
Overseas Pacific 67 64 85 83 59 77 57 52 61 67 89 75
121st Gen Hosp-Seoul 59 59 80 76 *** *** 46 40 42 59 89 68
18th Med Grp-Kadena AB 64 57 84 74 *** *** 64 47 51 57 85 71
NH Guam-Agana 70 68 89 87 *** *** 63 64 *** *** 93 62
NH Okinawa 79 72 90 90 *** *** 55 68 85 75 87 79
NH Yokosuka 66 68 83 88 *** *** 59 47 65 68 88 80
Pacific-Air force 72 71 91 82 *** *** 66 59 *** 57 79 81
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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