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Active Duty Dependents , All Regions
Customer Service
2008
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 50 59 74
ARMY 51 57 75
NAVY 45 59 75
AIR FORCE 50 59 76
OTHER 52 61 72
NORTH 47 56 71
North Army 47 57 68
North Navy 42 54 72
North Air Force 41 53 74
North Other 51 57 71
SOUTH 52 61 75
South Army 52 57 78
South Navy 59 66 69
South Air Force 49 58 78
South Other 53 63 73
WEST 52 62 78
West Army 57 58 82
West Navy 42 60 80
West Air Force 55 63 78
West Other 53 63 73
OVERSEAS 53 57 72
Overseas Europe 50 58 77
Overseas Pacific 53 52 64
Overseas Latin America 64 67 60
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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