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Retirees and Dependents , All Regions
Customer Service
2008
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 53 63 73
ARMY 55 62 71
NAVY 51 57 72
AIR FORCE 54 65 78
OTHER 53 64 71
NORTH 52 65 72
North Army 59 57 74
North Navy 48 55 67
North Air Force 62 68 83
North Other 49 69 70
SOUTH 57 64 74
South Army 53 70 67
South Navy 63 58 85
South Air Force 57 63 80
South Other 57 63 73
WEST 49 61 71
West Army 52 59 75
West Navy 45 58 71
West Air Force 50 67 74
West Other 49 60 69
OVERSEAS 44 53 61
Overseas Europe 42 55 63
Overseas Pacific 37 52 61
Overseas Latin America *** *** 53
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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