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Retirees and Dependents , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 53 | 54 | 53 | 1 |
| ARMY | 55 | 61 | 55 | 0 |
| NAVY | 53 | 46 | 51 | -2 |
| AIR FORCE | 52 | 56 | 54 | 3 |
| OTHER | 52 | 53 | 53 | 0 |
| NORTH | 50 | 54 | 52 | 1 |
| North Army | 52 | 62 | 59 | 7 |
| North Navy | 52 | 49 | 48 | -5 |
| North Air Force | 52 | 53 | 62 | 10 |
| North Other | 49 | 54 | 49 | 0 |
| SOUTH | 57 | 54 | 57 | 0 |
| South Army | 58 | 60 | 53 | -4 |
| South Navy | 60 | 43 | 63 | 3 |
| South Air Force | 55 | 58 | 57 | 2 |
| South Other | 57 | 53 | 57 | 0 |
| WEST | 50 | 53 | 49 | 0 |
| West Army | 58 | 60 | 52 | -6 |
| West Navy | 46 | 45 | 45 | -1 |
| West Air Force | 49 | 56 | 50 | 2 |
| West Other | 49 | 52 | 49 | 0 |
| OVERSEAS | 45 | 53 | 44 | -1 |
| Overseas Europe | 42 | 46 | 42 | 0 |
| Overseas Pacific | 35 | 52 | 37 | 2 |
| Overseas Latin America | *** | 64 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||