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Retirees and Dependents , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 56 | 60 | 63 | 7 |
| ARMY | 57 | 56 | 62 | 5 |
| NAVY | 59 | 59 | 57 | -3 |
| AIR FORCE | 53 | 57 | 65 | 11 |
| OTHER | 56 | 62 | 64 | 8 |
| NORTH | 57 | 62 | 65 | 8 |
| North Army | 59 | 56 | 57 | -2 |
| North Navy | 57 | 61 | 55 | -2 |
| North Air Force | 48 | 59 | 68 | 20 |
| North Other | 58 | 64 | 69 | 11 |
| SOUTH | 58 | 59 | 64 | 6 |
| South Army | 60 | 49 | 70 | 11 |
| South Navy | 66 | 58 | 58 | -9 |
| South Air Force | 56 | 57 | 63 | 7 |
| South Other | 57 | 61 | 63 | 6 |
| WEST | 53 | 60 | 61 | 8 |
| West Army | 52 | 63 | 59 | 7 |
| West Navy | 56 | 56 | 58 | 2 |
| West Air Force | 53 | 57 | 67 | 13 |
| West Other | 53 | 62 | 60 | 7 |
| OVERSEAS | 56 | 64 | 53 | -2 |
| Overseas Europe | 56 | 57 | 55 | -1 |
| Overseas Pacific | 42 | 56 | 52 | 10 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||