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Retirees and Dependents , All Regions Customer Service Problem with Paperwork |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 72 | 72 | 72 | 0 |
| CONUS MHS | 68 | 72 | 73 | 5 |
| ARMY | 70 | 71 | 71 | 1 |
| NAVY | 71 | 67 | 72 | 1 |
| AIR FORCE | 71 | 73 | 78 | 7 |
| OTHER | 64 | 73 | 71 | 7 |
| NORTH | 63 | 69 | 72 | 9 |
| North Army | 65 | 74 | 74 | 9 |
| North Navy | 70 | 69 | 67 | -3 |
| North Air Force | 72 | 68 | 83 | 11 |
| North Other | 57 | 68 | 70 | 13 |
| SOUTH | 71 | 72 | 74 | 4 |
| South Army | 76 | 67 | 67 | -9 |
| South Navy | 72 | 54 | 85 | 13 |
| South Air Force | 71 | 75 | 80 | 10 |
| South Other | 69 | 74 | 73 | 4 |
| WEST | 67 | 74 | 71 | 4 |
| West Army | 73 | 69 | 75 | 2 |
| West Navy | 70 | 73 | 71 | 1 |
| West Air Force | 72 | 74 | 74 | 3 |
| West Other | 61 | 76 | 69 | 8 |
| OVERSEAS | 64 | 79 | 61 | -3 |
| Overseas Europe | 63 | 85 | 63 | 1 |
| Overseas Pacific | 65 | 80 | 61 | -4 |
| Overseas Latin America | *** | 71 | 53 | *** |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||