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Retirees and Dependents , All Regions
Claims Processing

  2006 2007 2008 Trend
Benchmark 88 88 88 0
CONUS MHS 88 89 90 2
ARMY 88 89 87 -1
NAVY 87 90 88 1
AIR FORCE 86 89 89 3
OTHER 88 88 90 2
NORTH 89 89 89 0
North Army 89 89 85 -4
North Navy 89 91 86 -3
North Air Force 87 90 92 5
North Other 89 88 91 2
SOUTH 86 87 90 3
South Army 88 87 89 1
South Navy 88 91 92 4
South Air Force 86 87 87 1
South Other 86 87 90 4
WEST 88 91 90 2
West Army 88 93 89 1
West Navy 84 90 87 3
West Air Force 86 91 90 4
West Other 90 90 91 1
OVERSEAS 72 77 73 2
Overseas Europe 71 76 79 8
Overseas Pacific 60 72 67 7
Overseas Latin America *** 81 67 ***
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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