Retirees and Dependents , Claims Processing , All Regions


Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
	2006	2007	2008	Trend
Benchmark	87	87	87	0
CONUS MHS	86	88	89	2
ARMY	87	88	87	0
NAVY	85	89	85	1
AIR FORCE	84	89	88	3
OTHER	87	87	90	3
NORTH	87	88	89	1
North Army	89	89	83	-7
North Navy	87	89	82	-4
North Air Force	85	91	93	7
North Other	87	87	91	4
SOUTH	86	87	89	3
South Army	87	86	91	4
South Navy	85	91	90	5
South Air Force	84	86	85	1
South Other	86	87	89	3
WEST	86	89	89	3
West Army	86	92	89	3
West Navy	82	88	86	4
West Air Force	84	90	88	4
West Other	88	88	90	2
OVERSEAS	65	74	71	5
Overseas Europe	65	73	76	11
Overseas Pacific	49	64	62	13
Overseas Latin America	*******	82	68	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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