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Courteous and Helpful Office Staff

Courteous and Respectful
  2006 2007 2008 Trend
Benchmark 94 94 94 0
CONUS MHS 90 90 91 1
ARMY 88 88 89 1
NAVY 88 89 90 2
AIR FORCE 91 91 92 1
OTHER 93 92 93 0
NORTH 90 90 91 1
North Army 87 88 90 3
North Navy 88 90 90 2
North Air Force 91 90 91 0
North Other 94 93 93 0
SOUTH 90 90 91 1
South Army 87 86 88 1
South Navy 91 90 92 2
South Air Force 89 92 93 3
South Other 93 91 92 0
WEST 90 91 91 0
West Army 90 89 88 -2
West Navy 86 88 89 3
West Air Force 91 91 92 0
West Other 93 93 93 0
OVERSEAS 91 91 92 1
Overseas Europe 90 90 93 3
Overseas Pacific 92 92 89 -3
Overseas Latin America 93 92 92 -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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