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All Users , All Regions Customer Service 2008 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 59 | 72 |
| ARMY | 53 | 60 | 74 |
| NAVY | 50 | 55 | 70 |
| AIR FORCE | 51 | 59 | 76 |
| OTHER | 51 | 61 | 69 |
| NORTH | 50 | 58 | 69 |
| North Army | 52 | 55 | 71 |
| North Navy | 48 | 52 | 64 |
| North Air Force | 50 | 57 | 77 |
| North Other | 49 | 62 | 69 |
| SOUTH | 53 | 61 | 74 |
| South Army | 51 | 65 | 73 |
| South Navy | 55 | 57 | 75 |
| South Air Force | 52 | 58 | 77 |
| South Other | 54 | 61 | 71 |
| WEST | 51 | 60 | 74 |
| West Army | 55 | 60 | 79 |
| West Navy | 49 | 56 | 74 |
| West Air Force | 52 | 62 | 76 |
| West Other | 48 | 60 | 67 |
| OVERSEAS | 55 | 58 | 71 |
| Overseas Europe | 54 | 59 | 76 |
| Overseas Pacific | 55 | 55 | 65 |
| Overseas Latin America | 61 | 62 | 60 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | |||