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All Users , All Regions Customer Service Problem with Paperwork |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 72 | 72 | 72 | 0 |
| CONUS MHS | 68 | 71 | 72 | 4 |
| ARMY | 71 | 72 | 74 | 2 |
| NAVY | 71 | 70 | 70 | -1 |
| AIR FORCE | 70 | 75 | 76 | 6 |
| OTHER | 64 | 69 | 69 | 5 |
| NORTH | 67 | 68 | 69 | 3 |
| North Army | 69 | 68 | 71 | 3 |
| North Navy | 70 | 72 | 64 | -6 |
| North Air Force | 66 | 70 | 77 | 11 |
| North Other | 62 | 65 | 69 | 7 |
| SOUTH | 69 | 71 | 74 | 5 |
| South Army | 71 | 70 | 73 | 2 |
| South Navy | 73 | 67 | 75 | 2 |
| South Air Force | 70 | 75 | 77 | 7 |
| South Other | 65 | 70 | 71 | 5 |
| WEST | 70 | 73 | 74 | 4 |
| West Army | 74 | 76 | 79 | 4 |
| West Navy | 73 | 66 | 74 | 1 |
| West Air Force | 71 | 75 | 76 | 5 |
| West Other | 63 | 73 | 67 | 5 |
| OVERSEAS | 72 | 78 | 71 | -1 |
| Overseas Europe | 73 | 78 | 76 | 3 |
| Overseas Pacific | 72 | 79 | 65 | -7 |
| Overseas Latin America | 65 | 74 | 60 | -5 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||