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All Users , All Regions Claims Processing Claims Handled Correctly |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 88 | 88 | 89 | 0 |
| CONUS MHS | 85 | 88 | 88 | 2 |
| ARMY | 84 | 87 | 87 | 4 |
| NAVY | 85 | 87 | 87 | 2 |
| AIR FORCE | 85 | 87 | 88 | 4 |
| OTHER | 87 | 87 | 88 | 1 |
| NORTH | 86 | 87 | 86 | 0 |
| North Army | 83 | 87 | 85 | 2 |
| North Navy | 87 | 89 | 83 | -4 |
| North Air Force | 83 | 84 | 87 | 3 |
| North Other | 87 | 86 | 87 | 0 |
| SOUTH | 83 | 86 | 87 | 4 |
| South Army | 80 | 87 | 86 | 7 |
| South Navy | 83 | 86 | 88 | 5 |
| South Air Force | 83 | 85 | 85 | 2 |
| South Other | 84 | 86 | 88 | 4 |
| WEST | 88 | 90 | 91 | 3 |
| West Army | 88 | 89 | 91 | 3 |
| West Navy | 84 | 87 | 91 | 8 |
| West Air Force | 87 | 91 | 92 | 5 |
| West Other | 90 | 91 | 90 | 1 |
| OVERSEAS | 85 | 84 | 86 | 1 |
| Overseas Europe | 86 | 83 | 92 | 5 |
| Overseas Pacific | 81 | 80 | 76 | -5 |
| Overseas Latin America | 87 | 90 | 69 | -18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||