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All Users , South Army
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 68 66 87 85 61 87 59 60 69 68 90 75
ARMY 66 61 85 83 62 87 57 56 70 68 88 74
SOUTH 68 65 87 86 62 86 62 61 70 69 90 74
South Army 68 60 83 84 63 86 59 58 70 70 88 72
Bayne-Jones ACH 64 62 84 79 60 89 56 57 75 56 84 68
Brooke AMC 72 68 91 89 60 74 67 69 70 80 90 80
Darnall ACH 70 61 83 89 80 88 65 59 60 75 86 69
Eisenhower AMC 71 62 85 83 63 89 61 56 64 72 90 76
Fox AHC 64 56 83 80 57 83 50 54 63 69 91 79
Lyster ACH 69 66 86 88 63 92 64 59 77 73 92 78
Martin ACH 72 58 81 80 55 96 52 56 78 71 88 72
Moncrief ACH 64 62 81 81 63 87 66 62 83 70 90 76
Reynolds ACH 69 61 78 81 67 85 63 59 78 70 87 67
Winn ACH 63 58 87 85 63 88 62 61 76 61 90 72
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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