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All Users , South Navy
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 68 66 87 85 61 87 59 60 69 68 90 75
NAVY 68 64 86 85 58 86 57 56 66 68 89 76
SOUTH 68 65 87 86 62 86 62 61 70 69 90 74
South Navy 70 66 88 85 62 87 59 58 64 68 90 77
NBHC Mayport 67 65 91 82 63 85 59 57 76 78 92 68
NH Beaufort 70 62 86 86 58 91 56 57 59 59 83 80
NH Charleston 72 69 86 87 58 91 56 60 66 67 91 78
NH Corpus Christi 64 61 83 81 59 80 57 50 60 73 93 78
NH Jacksonville 70 66 88 85 64 90 60 57 71 61 92 82
NH Pensacola 70 69 92 87 65 90 61 64 64 61 91 79
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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