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All Users , South Air Force
Customer Service
2008
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 51 59 72
AIR FORCE 51 59 76
SOUTH 53 61 74
South Air Force 52 58 77
12th Med Grp-Randolph 56 65 76
14th Med Grp-Columbus 58 59 78
16th Med Grp-Hurlburt Field 46 49 58
17th Med Grp-Goodfellow 64 64 74
20th Med Grp-Shaw 47 54 82
2nd Med Grp-Barksdale 45 57 73
314th Med Grp-Little Rock 53 34 71
325th Med Grp-Tyndall 62 59 73
42nd Med Grp-Maxwell 53 71 74
45th Med Grp-Patrick 46 45 75
59th Med Wing-Lackland 51 52 78
6th Med Grp-MacDill 54 46 74
72nd Med Grp-Tinker 37 59 70
78th Med Grp-Robins 65 73 79
7th Med Grp-Dyess 67 56 81
81st Med Grp-Keesler 55 69 90
82nd Med Grp-Sheppard 50 59 72
96th Med Grp-Eglin 46 64 84
South Region-Air force 46 66 75
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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