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All Users , West Army Customer Service 2008 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 59 | 72 |
| ARMY | 53 | 60 | 74 |
| WEST | 51 | 60 | 74 |
| West Army | 55 | 60 | 79 |
| Bassett ACH | 59 | 66 | 88 |
| Evans ACH | 61 | 68 | 83 |
| Irwin ACH | 54 | 57 | 70 |
| L. Wood ACH | 57 | 61 | 80 |
| Madigan AMC | 62 | 52 | 79 |
| Munson AHC | 48 | 57 | 81 |
| R W Bliss AHC | 54 | 65 | 80 |
| Tripler AMC | 55 | 52 | 90 |
| Weed ACH | 44 | 61 | 82 |
| William Beaumont AMC | 58 | 67 | 75 |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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