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All Users , West Army Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 50 | 51 | 2 |
| ARMY | 51 | 55 | 53 | 2 |
| WEST | 48 | 48 | 51 | 3 |
| West Army | 54 | 53 | 55 | 1 |
| Bassett ACH | *** | 41 | 59 | *** |
| Evans ACH | 57 | 61 | 61 | 4 |
| Irwin ACH | 58 | 47 | 54 | -4 |
| L. Wood ACH | 53 | 58 | 57 | 4 |
| Madigan AMC | 62 | 51 | 62 | 0 |
| Munson AHC | 49 | 50 | 48 | -1 |
| R W Bliss AHC | 49 | 47 | 54 | 5 |
| Tripler AMC | 56 | 50 | 55 | -1 |
| Weed ACH | 35 | 53 | 44 | 9 |
| William Beaumont AMC | 51 | 59 | 58 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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