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All Users , West Navy
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 68 66 87 85 61 87 59 60 69 68 90 75
NAVY 68 64 86 85 58 86 57 56 66 68 89 76
WEST 67 66 87 84 61 90 60 59 69 69 90 75
West Navy 67 62 86 85 59 91 58 57 70 68 89 76
NACC Port Hueneme 62 60 85 82 63 89 57 47 65 60 89 81
NBHC NAS North Island 62 47 80 84 54 85 52 46 75 62 90 74
NBHC NTC San Diego 66 57 85 81 61 86 54 51 75 72 92 71
NH Bremerton 71 71 95 90 60 90 59 62 75 81 91 71
NH Camp Pendleton 64 60 81 82 62 89 49 54 64 72 89 75
NH LeMoore 72 65 86 85 65 94 67 58 78 65 84 76
NH Oak Harbor 60 59 83 82 54 96 53 45 60 63 89 70
NH Twentynine Palms 72 73 86 91 60 95 57 62 66 77 87 75
NMC San Diego 70 66 90 86 63 98 67 63 71 69 90 79
NMCL Pearl Harbor 69 68 89 87 63 86 70 59 72 63 90 77
TRICARE Outpatient-Chula Vista 67 56 80 79 61 80 67 57 62 64 89 83
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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