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All Users , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 50 | 51 | 2 |
| NAVY | 49 | 46 | 50 | 1 |
| WEST | 48 | 48 | 51 | 3 |
| West Navy | 50 | 46 | 49 | -1 |
| NACC Port Hueneme | 54 | 51 | 53 | -1 |
| NBHC NAS North Island | 52 | 42 | 36 | -16 |
| NBHC NTC San Diego | 54 | 41 | 56 | 2 |
| NH Bremerton | 35 | 42 | 44 | 8 |
| NH Camp Pendleton | 43 | 46 | 55 | 12 |
| NH LeMoore | 63 | 64 | 60 | -3 |
| NH Oak Harbor | 63 | 53 | 52 | -10 |
| NH Twentynine Palms | 56 | *** | 48 | -8 |
| NMC San Diego | 55 | 44 | 48 | -7 |
| NMCL Pearl Harbor | 52 | 54 | 56 | 4 |
| TRICARE Outpatient-Chula Vista | 59 | 70 | 53 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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