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All Users , West Air Force
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 68 66 87 85 61 87 59 60 69 68 90 75
AIR FORCE 67 63 87 83 62 88 60 57 65 70 91 78
WEST 67 66 87 84 61 90 60 59 69 69 90 75
West Air Force 67 65 87 83 63 91 61 58 65 71 91 78
10th Med Grp-USAF Academy 66 68 86 86 50 83 57 52 63 79 96 78
15th Med Grp-Hickam 68 57 86 80 *** *** 60 58 62 70 94 87
21st Med Grp-Peterson 66 62 90 86 57 91 58 54 66 61 94 89
30th Med Grp-Vandenberg 64 64 90 85 61 91 57 59 66 77 93 77
341st Med Grp-Malmstrom 70 72 91 88 65 94 61 64 63 75 90 84
355th Med Grp-Davis Monthan 62 56 90 80 63 94 63 54 79 63 87 82
366th Med Grp-Mountain Home 67 66 87 85 63 92 57 63 75 66 87 82
377th Med Grp-Kirtland 66 65 88 80 69 92 58 50 51 64 89 76
3rd Med Grp-Elmendorf 65 62 87 83 60 95 54 54 64 70 92 74
509th Med Grp-Whiteman 76 72 89 88 67 94 69 64 74 77 92 80
55th Med Grp-Offutt 69 63 89 83 68 95 65 56 64 76 92 80
56th Med Grp-Luke 71 71 89 85 71 92 65 61 63 72 92 81
5th Med Grp-Minot 68 65 88 82 65 93 56 58 54 77 86 76
60th Med Grp-Travis 62 64 87 85 61 87 62 62 62 73 90 84
61st Med Squad-Los Angeles 66 67 89 86 58 83 62 61 75 69 91 71
75th Med Grp-Hill 69 70 87 81 72 88 64 62 59 74 90 85
90th Med Grp-F.E. Warren 69 67 87 86 61 91 62 60 67 76 87 83
92nd Med Grp-Fairchild 68 73 87 86 71 97 63 65 66 80 90 75
95th Med Grp-Edwards 67 67 90 86 59 93 60 67 68 67 91 81
99th Med Grp-O'Callaghan Hosp 68 61 85 81 66 87 58 60 62 68 87 82
West Region-Air force 65 65 87 83 62 93 61 55 65 67 90 73
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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